Job Description
Join our award-winning team as a Part-Time Front Desk Agent in the heart of Raleigh! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts. Enjoy competitive pay, free parking, and a vibrant downtown location. Perfect for students or career changers seeking work-life balance in the hospitality industry.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage multi-line phone systems and respond to guest inquiries promptly
- Process payments and reconcile daily cash/credit transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain pristine front desk area and lobby appearance
- Handle emergency situations with calm professionalism
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6 months+ customer service or front desk experience
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to stand/walk for extended periods during shifts
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling accuracy
- Valid North Carolina driver's license (if required for errands)