Job Description
Join our award-winning team at The Grand Orleans Hotel, where Southern hospitality meets modern luxury in the heart of the French Quarter. We're seeking passionate individuals to deliver exceptional guest experiences through our 24/7 operations. Enjoy competitive pay, comprehensive benefits, and the opportunity to work in one of America's most vibrant cities. Shift work required.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage guest inquiries with empathy and professionalism via phone, email, and in-person
- Process payments and resolve billing discrepancies with precision
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain security protocols and emergency procedures compliance
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or hotel experience
- Proficiency in property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling accuracy
- Valid Louisiana hospitality alcohol certification (if applicable)