Job Description
Welcome to Apex Hospitality Group, where we redefine luxury and service standards. We are currently seeking a dedicated and professional Front Desk Agent to join our dynamic team in the heart of Wichita, Kansas.
As a vital member of our operations, you will be the face of our brand, ensuring every guest feels welcomed and valued from the moment they arrive. We pride ourselves on 24/7 service excellence and offer a competitive benefits package for our full-time staff, including health insurance and paid time off.
Responsibilities
- Greet guests warmly upon arrival and departure, providing a premium welcome experience that sets the tone for their stay.
- Manage check-in and check-out procedures efficiently and accurately using our Property Management System (PMS).
- Handle incoming inquiries via phone, email, and in-person with professionalism and a solution-oriented approach.
- Resolve guest complaints and issues promptly to ensure high levels of guest satisfaction and loyalty.
- Monitor front desk security procedures, including key control and access logs, ensuring safety protocols are followed.
- Assist with mail, packages, and concierge services to enhance the guest experience.
- Maintain a clean, organized, and professional front desk area at all times.
Qualifications
- High school diploma or GED required; hospitality certification is a strong plus.
- Previous experience in a front desk or customer service role is preferred but not mandatory for the right candidate.
- Proficiency in Microsoft Office Suite and Property Management Systems (e.g., Opera, StayNTouch).
- Strong verbal communication, interpersonal, and problem-solving skills.
- Ability to work flexible shifts, including nights, weekends, and holidays to support 24/7 operations.
- Must be able to stand for extended periods and lift moderate amounts of weight (up to 25 lbs).