Job Description
Join our award-winning team as a Night Shift Front Desk Agent at Metropolitan Hospitality Group, where we redefine guest experiences. This pivotal role combines exceptional customer service with operational excellence in our luxury downtown DC property. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. Perfect for night owls who thrive in dynamic settings and value work-life balance.
Responsibilities
- Manage seamless guest check-ins/check-outs during overnight hours using Opera PMS
- Handle high-volume phone inquiries with exceptional professionalism
- Resolve guest concerns promptly and escalate complex issues to management
- Monitor security systems and ensure property safety protocols
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for operational efficiency
- Prepare end-of-night reports and manage key inventory
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure overnight environments
- Valid DC security license or willingness to obtain
- Flexible availability including weekends and holidays
- Basic knowledge of emergency procedures and first aid
- High school diploma or equivalent required