Job Description
Are you a dynamic professional looking for an urgent opportunity in the hospitality industry? Apex Hospitality Solutions is currently seeking a reliable and friendly Front Desk Agent to join our team in Milwaukee, WI.
We pride ourselves on providing exceptional service and creating memorable experiences for our guests. This role is perfect for someone who thrives in a busy environment and enjoys interacting with people from all walks of life. We offer flexible shift work schedules to accommodate various lifestyles.
Key Highlights:
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Shift Flexibility: We offer morning, evening, and weekend shifts.
- Career Growth: Opportunities for advancement within our growing network of properties.
Responsibilities
- Greet & Welcome: Provide a warm, professional greeting to guests upon arrival and departure, ensuring a positive first impression.
- Operations Management: Handle check-ins and check-outs efficiently using property management software.
- Communication: Answer multi-line phone systems professionally, respond to emails, and manage guest inquiries promptly.
- Shift Coordination: Maintain the front desk area, manage lobby security, and assist with concierge services during all shifts.
- Problem Solving: Resolve guest complaints or issues with patience and efficiency to ensure high satisfaction levels.
- Administrative Support: Process payments, verify identification, and maintain accurate guest records.
Qualifications
- Experience: Previous experience in hospitality, front desk reception, or customer service is preferred.
- Availability: Must be available to work varied shifts, including weekends and holidays.
- Skills: Strong computer literacy (Microsoft Office) and familiarity with hotel management systems (e.g., Opera, StayNTouch).
- Communication: Excellent verbal and written English skills with a professional telephone manner.
- Attitude: A friendly, approachable demeanor with a focus on guest satisfaction.