Job Description
Join our award-winning team at the Grand Fortworth Hotel! We're seeking enthusiastic Guest Services Representatives to create memorable experiences for our guests. As the first point of contact, you'll embody our commitment to excellence in hospitality while building foundational skills for a rewarding career in the luxury hotel industry. Enjoy competitive pay, comprehensive benefits, and growth opportunities in the heart of Fort Worth's vibrant downtown district.
Responsibilities
- Deliver exceptional front desk service including check-in/out procedures and guest inquiries
- Manage reservations, room assignments, and billing operations
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Process payments and maintain accurate financial records
- Uphold brand standards through personalized guest interactions
- Collaborate with cross-departmental teams to ensure seamless operations
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with reservation systems
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving mindset