Job Description
Are you the welcoming face that makes a guest's day?
The Grand Minneapolis Hotel is seeking a dynamic Front Desk Agent to join our high-performing team. We pride ourselves on delivering world-class hospitality, and we are looking for someone who shares our passion for excellence. If you thrive in a fast-paced environment and enjoy interacting with people from all walks of life, this is the opportunity for you.
Why Join Our Team?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Flexible Shift Work: We offer rotating schedules including evenings, weekends, and holidays to fit your lifestyle.
- Employee Benefits: Access to health insurance, room discounts, and career advancement opportunities.
- Modern Environment: Work in a beautifully renovated historic hotel in the heart of downtown Minneapolis.
As the face of our brand, you will ensure every guest feels valued and comfortable from the moment they arrive.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a professional and welcoming first impression.
- Manage the front desk operations efficiently, including check-ins, check-outs, and room assignments.
- Answer incoming phone calls and emails promptly, routing inquiries to the appropriate department.
- Process payments accurately using the property management system (PMS).
- Assist with reservations and maintain an organized filing system for guest records.
- Maintain the cleanliness and organization of the lobby area and front desk workspace.
- Handle guest complaints or special requests with a positive and problem-solving attitude.
Qualifications
- Previous experience in hospitality, customer service, or reception is preferred but not required for enthusiastic candidates.
- Strong verbal communication skills and a professional telephone manner.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proficiency in MS Office Suite and hotel management software (e.g., Opera, Micros) is a plus.
- Must possess a professional appearance and a friendly, approachable demeanor.
- Ability to stand for extended periods and lift moderate amounts of luggage or equipment.