Job Description
Are you a friendly, outgoing individual looking to launch a career in the vibrant hospitality industry of New York City? NYC Premier Hospitality Group is currently seeking dedicated Front Desk Agents to join our dynamic team. We offer a fantastic opportunity for those seeking shift work with no prior experience required.
We pride ourselves on providing exceptional guest experiences, and we believe our front-line staff is the heart of that mission. If you have a positive attitude, excellent communication skills, and a desire to learn, we want to hear from you. Join us and become part of a team where your growth and well-being are our top priorities.
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check-in/Check-out: Manage hotel registration processes efficiently, including verifying identity and processing payments.
- Phone Operations: Answer incoming calls professionally, directing inquiries and taking accurate messages.
- Administrative Support: Handle correspondence, manage mail, and perform light data entry using hotel management software.
- Front Desk Maintenance: Keep the reception area clean, organized, and stocked with necessary supplies at all times.
- Coordination: Communicate effectively with housekeeping, maintenance, and security teams to ensure guest needs are met promptly.
- Shift Management: Adhere to shift schedules, including weekends, holidays, and varying hours as required.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: No prior experience necessary; we provide comprehensive on-the-job training.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Computer Skills: Basic proficiency with computers and ability to learn new software quickly.
- Appearance: Professional appearance and grooming standards that align with our brand image.
- Flexibility: Willingness to work flexible shifts, including evenings, nights, and weekends.
- Attitude: A friendly, service-oriented mindset with a proactive approach to problem-solving.