Job Description
Join our award-winning team at Grand Plaza Hotel Cleveland as a Weekend Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences during our busiest weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to build their career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and a supportive team culture that values your contributions.
Responsibilities
- Check in/out guests efficiently with warm hospitality and accuracy
- Manage reservations and room assignments using Opera property management system
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- 1+ years front desk or hospitality experience preferred
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and customer service skills
- Strong problem-solving abilities under pressure
- High school diploma or equivalent; hospitality certification a plus
- Ability to work flexible weekend shifts (Fri-Sun, evenings)
- Basic math and cash handling skills
- Professional appearance and positive attitude