Job Description
Join the Magnolia Hospitality Team in Denver!
We are seeking a professional and welcoming Front Desk Agent to join our prestigious hotel in the heart of Denver. We pride ourselves on delivering exceptional guest experiences and are looking for dedicated individuals who thrive in a fast-paced environment. If you are looking for a rewarding career with flexible shift work opportunities, this is the place for you.
As a key member of our front-of-house team, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer competitive pay, comprehensive benefits, and a culture that values your hard work and professional growth.
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check-in/Check-out: Efficiently manage registration, room assignments, and payment processing using our property management system.
- Shift Management: Adhere to strict shift schedules, including mornings, afternoons, evenings, and weekends to ensure 24/7 coverage.
- Communication: Answer incoming calls, respond to emails, and relay messages promptly and accurately.
- Front Desk Operations: Maintain the front desk area, manage mail and packages, and assist with concierge requests.
- Problem Solving: Handle guest inquiries, complaints, and special requests with patience and professionalism.
Qualifications
- Experience: Previous experience in hospitality, front desk operations, or customer service is preferred.
- Availability: Must be flexible and available to work rotating shifts, including nights and weekends.
- Education: High school diploma or equivalent required.
- Skills: Proficiency in Microsoft Office Suite and hotel property management software (PMS) is a plus.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: A professional appearance and demeanor are essential.