Job Description
At Grand Plaza Hotel & Resort, we believe that a warm welcome sets the tone for a memorable stay. We are currently seeking a dedicated and energetic Front Desk Agent to join our full-time team in Tampa, Florida. If you thrive in a fast-paced environment and love providing top-tier guest service, we want to meet you.
We offer a competitive benefits package, including health insurance, paid time off, and employee discounts. Join us and become a key part of our hospitality family!
Responsibilities
- Act as the primary point of contact for guests, providing a warm and professional welcome and farewell.
- Process check-ins, check-outs, and room reservations efficiently using hotel management software.
- Handle guest inquiries, complaints, and requests with empathy and promptness.
- Manage the safe and handle cash transactions and credit card payments accurately.
- Monitor the front desk area to ensure a welcoming and secure environment.
- Cross-train with the concierge team to assist with luggage and valet services.
Qualifications
- High school diploma or GED required; prior experience in hospitality or customer service is a plus.
- Strong interpersonal and communication skills with a focus on customer satisfaction.
- Proficiency in Microsoft Office Suite and hotel property management systems (PMS).
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
- Ability to stand for extended periods and lift luggage as needed.
- Valid Florida driver's license and reliable transportation.