Job Description
Are you a welcoming professional looking for an opportunity to shine in the vibrant city of Nashville? The Union Hotel Group is currently seeking a dynamic Front Desk Agent to join our elite hospitality team.
We are urgently hiring for our flagship property, offering a competitive salary and an environment that thrives on energy and exceptional service. If you are ready to elevate the guest experience and work in one of the most exciting entertainment districts in the US, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $19.00 and $24.00 per hour based on experience.
- Flexible Shifts: We offer a wide range of shift options to fit your lifestyle.
- Perks & Benefits: Employee discounts, health insurance, and career advancement opportunities.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a premium first and last impression.
- Manage the check-in and check-out processes efficiently using our Property Management System.
- Handle high-volume phone inquiries and direct calls with professionalism and speed.
- Process cash and credit transactions accurately and balance the daily bank deposit.
- Assist guests with local recommendations, directions, and concierge services.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Enforce hotel security protocols and emergency procedures when necessary.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, hotel front desk, or customer service is preferred.
- Strong verbal communication skills and a professional demeanor.
- Proficiency in Microsoft Office and Property Management Systems (e.g., Opera, StayNTouch).
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Must be able to stand for extended periods and lift up to 20 lbs.