Job Description
The Broadstone Hotel Sacramento is currently seeking a highly motivated and professional Front Desk Agent to become a cornerstone of our guest services team. Located in the heart of downtown, we pride ourselves on delivering exceptional hospitality experiences. If you are passionate about creating memorable moments for travelers and possess a keen eye for detail, we want to meet you.
What We Offer:
- Competitive compensation package ($18.00 - $22.00/hour).
- Comprehensive medical, dental, and vision benefits.
- Employee dining discounts and hotel stay privileges.
- Opportunities for career advancement within the hospitality industry.
Your Role:
As the first point of contact for our guests, you will set the tone for their entire stay. You will be responsible for ensuring a seamless check-in and check-out process while maintaining the highest standards of professionalism and warmth.
Responsibilities
- Execute efficient check-in and check-out procedures for all guests utilizing the Property Management System (PMS).
- Manage guest inquiries via phone, email, and in-person with a focus on problem-solving and exceeding expectations.
- Process various payment methods accurately and maintain daily cash reconciliation.
- Coordinate with housekeeping and maintenance teams to ensure room readiness and guest requests are fulfilled promptly.
- Provide local recommendations and assistance with transportation arrangements to enhance the guest experience.
- Uphold the hotel's safety and security protocols at all times.
Qualifications
- High school diploma or equivalent required; post-secondary education in hospitality is a plus.
- Minimum of 1 year of experience in a front desk or guest services role preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and reservation software (e.g., Opera, Micros).
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Must possess a valid driver's license and a clean driving record.