Job Description
Welcome to The Grand Lakes Hotel & Spa, where luxury meets hospitality. We are currently seeking a dedicated and charismatic Front Desk Agent to join our exceptional team in the heart of Chicago. If you have a passion for creating memorable guest experiences and thrive in a fast-paced environment, we want to hear from you.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. You will manage check-ins and check-outs with efficiency, handle inquiries with grace, and ensure our lobby remains a welcoming sanctuary.
Responsibilities
- Welcoming guests with a warm smile and providing a high level of customer service throughout their stay.
- Assisting with check-in, check-out procedures, and the efficient handling of payments and reservations.
- Managing guest inquiries, complaints, and requests promptly and professionally.
- Maintaining the cleanliness and organization of the front desk area and lobby.
- Providing information about local attractions, dining options, and transportation.
- Collaborating with housekeeping and maintenance teams to ensure guest rooms meet our high standards.
- Assisting with concierge services and special event coordination.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, hotel front desk, or customer service is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency with property management systems (PMS) and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and demeanor at all times.
- Ability to stand for extended periods and lift light objects.