Job Description
Join our award-winning team as a Front Desk Agent at Grand Miami Hotel! We're urgently seeking dynamic hospitality professionals to deliver exceptional guest experiences in South Florida's vibrant heart. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive pay, comprehensive benefits, and career growth in one of Miami's premier destinations.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest inquiries and concerns with proactive problem-solving
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Uphold brand standards through professional appearance and communication
- Assist with VIP guest services and special requests
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in Opera, Fidelio, or similar PMS software
- Exceptional communication and multitasking abilities
- Strong attention to detail and conflict resolution skills
- Availability to work flexible shifts including nights/weekends
- Basic knowledge of Miami attractions and local services
- High school diploma or equivalent required