Job Description
Join our award-winning team at Oceanview Hospitality Group as a Front Desk Agent in sunny Long Beach, CA! We're urgently seeking charismatic professionals to deliver exceptional guest experiences during flexible shifts. This is your chance to work in a vibrant coastal destination while building hospitality skills that last a lifetime. Immediate openings available for day, evening, and weekend rotations.
What We Offer:
- Competitive hourly pay plus performance bonuses
- Comprehensive health benefits and 401(k) matching
- Free parking and proximity to beach attractions
- Professional development programs
- Employee discounts on hotel stays and dining
Responsibilities
- Manage seamless guest check-in/check-out procedures
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and service issues proactively
- Coordinate with housekeeping and maintenance teams
- Maintain accurate front desk records and logs
- Process credit card transactions and manage cash floats
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (Opera preferred)
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Multilingual skills (Spanish/Portuguese highly valued)