Job Description
Join our award-winning hotel in the heart of Oklahoma City as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences. This full-time role offers competitive pay, benefits, and growth opportunities in the thriving hospitality industry. If you're passionate about service and thrive in fast-paced environments, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries and resolve complaints with discretion and empathy
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for room upgrades and amenities
- Ensure lobby area remains immaculate and welcoming
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (PMS)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Oklahoma hospitality alcohol certification (or obtain within 30 days)
- Flexible availability including nights, weekends, and holidays
- Basic math skills for cash handling and billing
- Positive attitude with a passion for exceeding guest expectations