Job Description
Join our award-winning team at Grand Mesa Hotel & Resort, where hospitality excellence meets Arizona's vibrant culture. We're urgently seeking passionate individuals to elevate our guest experience in Mesa's premier destination. As a Front Desk Agent, you'll be the first point of contact for travelers seeking unforgettable stays in the heart of the Southwest. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of Arizona's fastest-growing hospitality markets.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage room reservations, billing inquiries, and guest requests with precision
- Maintain accurate records using our property management system (Opera)
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping, maintenance, and food service teams
- Upsell hotel amenities and local attractions to enhance guest stays
- Process payments and handle cash/credit transactions securely
Qualifications
- Minimum 1 year hotel or customer service experience required
- Proficiency in property management systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including weekends and holidays
- Basic knowledge of Mesa attractions and local transportation
- High school diploma or equivalent required
- Valid Arizona driver's license (for occasional errands)
- Ability to stand for extended periods and lift up to 25 lbs