Job Description
Join our award-winning team at Coastal Hospitality Group as a Front Desk Agent in sunny Virginia Beach! We're urgently seeking charismatic individuals to deliver exceptional guest experiences at our premier oceanfront property. Enjoy competitive pay, flexible shift schedules, and career growth opportunities in a vibrant coastal setting. If you thrive in fast-paced environments and possess outstanding communication skills, apply now to become the welcoming face of our resort!
Responsibilities
- Manage check-in/check-out procedures efficiently while maintaining accuracy
- Handle guest inquiries with professionalism and resolve concerns promptly
- Process payments, manage reservations, and maintain guest records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies to enhance guest experience and revenue
- Maintain a clean, organized front desk area
- Assist with emergency procedures and safety protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong computer skills with proficiency in reservation systems
- Excellent communication and multitasking abilities
- Flexible availability including nights, weekends, and holidays
- Ability to work standing for extended periods
- Basic math and cash handling skills
- Positive attitude with problem-solving mindset