Job Description
Join our award-winning downtown Minneapolis hotel as a Front Desk Agent and launch your hospitality career! We're seeking energetic, guest-focused individuals to be the first point of contact for our international visitors. No prior experience required – we provide comprehensive training to develop your skills in reservation management, check-in/check-out procedures, and exceptional guest service. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in a luxury hotel environment.
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservations and room assignments
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (training provided)
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Professional appearance and demeanor
- Ability to work flexible hours including weekends/holidays
- Basic computer proficiency
- Positive attitude and service mindset
- No prior experience required - we train!