Job Description
Join our award-winning team at the Grand Fort Worth Hotel as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in the heart of Texas' cultural hub. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within our luxury hotel chain. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional demeanor
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints with empathy and resolve issues promptly
- Operate hotel management systems (e.g., Opera, PMS)
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Provide local recommendations to enhance guest experiences
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in reservation systems and MS Office
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Texas driver's license and reliable transportation
- Basic knowledge of Fort Worth attractions and services