Job Description
Join our award-winning luxury hotel in downtown Chicago as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in one of America's most vibrant cities. This is your chance to launch a dynamic hospitality career with competitive pay, comprehensive benefits, and growth opportunities. Our team thrives on creating memorable stays for international travelers and business executives alike.
What We Offer:
- Competitive hourly wage plus tips
- Free parking and meal discounts
- Health, dental, and vision insurance
- 401(k) with company match
- Comprehensive training program
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room reservations and modifications
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate cash drawer
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Uphold brand standards for cleanliness and professionalism
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with reservation software (Opera, Fidelio)
- Exceptional customer service skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Basic knowledge of Chicago attractions and transportation
- Availability to work nights, weekends, and holidays
- High school diploma or equivalent required