Job Description
Join our award-winning luxury hotel in the heart of Portland as a Front Desk Agent! You'll be the first point of contact for discerning travelers, delivering exceptional hospitality experiences while showcasing Portland's vibrant culture. We offer competitive pay, comprehensive benefits, and a supportive team environment in one of America's most livable cities. If you're passionate about guest service and thrive in dynamic hospitality settings, apply today to start your rewarding career with us!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and professionally
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Provide local recommendations to enhance guest experiences
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid Oregon driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of Portland attractions and transportation