Job Description
Immediate Opening for Front Desk Agent in Seattle! Join our award-winning luxury hotel team and become the first point of contact for discerning travelers. We're seeking dynamic professionals to deliver exceptional guest experiences while driving operational excellence. Enjoy competitive pay, comprehensive benefits, and career growth in Seattle's vibrant hospitality scene.
Why Join Us?
- Flexible scheduling options
- Employee discounts on hotel stays
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development programs
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and urgency
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and confidential information
- Process payments and manage cash drawer operations
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Seattle attractions and local services
- High school diploma or equivalent; hospitality degree preferred
- Flexible availability including nights, weekends, and holidays