Job Description
Join our award-winning Memphis team as a Front Desk Agent and become the first point of contact for our distinguished guests! We're urgently seeking energetic professionals to deliver exceptional hospitality experiences in our vibrant downtown location. This shift-based role offers competitive pay, comprehensive benefits, and growth opportunities within our expanding hospitality portfolio. Perfect for career-driven individuals who thrive in fast-paced environments and take pride in creating memorable stays.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems for accurate record-keeping
- Process payments and manage cash drawer responsibilities
- Uphold safety protocols and emergency response procedures
Qualifications
- Minimum 1 year customer service or hospitality experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- High school diploma or equivalent required
- Basic math and cash handling abilities
- Professional appearance and positive demeanor
- Valid Tennessee driver's license preferred