Job Description
Join our award-winning hospitality team at the heart of Los Angeles! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at our luxury downtown property. This is your opportunity to shine in a fast-paced environment while building a rewarding career in hospitality. We offer competitive compensation, comprehensive benefits, and growth opportunities for motivated professionals.
Responsibilities
- Manage seamless check-in/check-out processes using Opera PMS
- Handle guest inquiries with professionalism and problem-solving skills
- Coordinate with housekeeping and maintenance teams for flawless operations
- Process payments and maintain accurate guest account records
- Upsell premium amenities and services to enhance guest satisfaction
- Maintain a pristine front desk environment with organized documentation
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution abilities
- Ability to multitask effectively during peak hours
- Valid CA driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Los Angeles attractions and services