Job Description
Join our award-winning hospitality team at the heart of San Antonio! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of Texas' most vibrant cities.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet departments for seamless operations
- Uphold brand standards through consistent service excellence and attention to detail
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of front desk or customer service experience in hotel/hospitality
- Proficiency with PMS systems (e.g., Opera, Delphi) and Microsoft Office
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment with minimal supervision
- Strong problem-solving abilities and conflict resolution skills
- Flexible availability including weekends, holidays, and overnight shifts
- Bilingual (English/Spanish) highly desirable