Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Louisville! We're urgently seeking charismatic professionals to deliver exceptional guest experiences at our downtown luxury property. This is your chance to be the first point of contact for discerning travelers while advancing your hospitality career. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your smile makes a difference. Immediate openings available – apply today!
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservations, inquiries, and special requests via phone/digital channels
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly and escalate complex issues
- Collaborate with housekeeping and maintenance teams
- Utilize property management systems (Opera, Marriott) efficiently
Qualifications
- 1+ years front desk or customer service experience preferred
- Proficiency in PMS software (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of local attractions and services
- Flexible availability including nights/weekends
- High school diploma or equivalent required