Job Description
Join our award-winning team at Grand River Hotel & Resort, Sacramento's premier luxury destination! We're urgently seeking passionate Front Desk Agents to create unforgettable guest experiences in the heart of California's capital. As the first point of contact, you'll embody our commitment to excellence while enjoying competitive pay, comprehensive benefits, and career growth opportunities. Apply today and become part of a dynamic hospitality family!
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, inquiries, and billing transactions accurately
- Resolve guest concerns promptly and exceed service expectations
- Coordinate with housekeeping, maintenance, and security teams
- Maintain detailed guest preference profiles for personalized service
- Utilize property management systems (Opera/PMS) efficiently
- Execute upselling opportunities for premium services and amenities
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with reservation systems and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Valid California driver's license (for airport runs)
- Ability to stand for extended periods and lift 25 lbs
- Knowledge of Sacramento attractions and local transportation
- High school diploma or equivalent; hospitality certification preferred