Job Description
Join our award-winning team at the heart of Fort Worth's hospitality scene! We're urgently seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll embody our luxury brand standards while managing check-ins, reservations, and guest inquiries with professionalism and warmth. This is your opportunity to grow in a dynamic environment with competitive benefits and career advancement opportunities.
What We Offer:
- Comprehensive training program
- Health/dental/vision insurance
- Employee discounts on hotel stays
- 401(k) with company match
- Flexible scheduling options
Responsibilities
- Efficiently manage guest check-in/out processes with accuracy and speed
- Handle reservation inquiries and modifications using Opera PMS system
- Resolve guest concerns with empathy and proactive solutions
- Coordinate with housekeeping, maintenance, and valet services
- Process payments and maintain accurate financial records
- Market hotel amenities and local attractions to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Fort Worth attractions and transportation
- High school diploma or equivalent
- Valid Texas driver's license preferred
- Flexible availability including nights, weekends, and holidays