Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Plaza Hotel in Charlotte! We're urgently seeking passionate professionals to deliver exceptional guest experiences during morning, evening, and overnight shifts. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in one of Charlotte's premier destinations.
Responsibilities
- Check in/out guests efficiently while verifying reservations and payment methods
- Manage phone calls, emails, and guest inquiries with professionalism
- Process payments, handle cash transactions, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Resolve guest complaints promptly and maintain positive relationships
- Operate property management systems and maintain security protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management software (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Charlotte attractions and local services
- Strong attention to detail and multitasking abilities
- Valid driver's license and reliable transportation