Job Description
Join our award-winning hospitality team as a Front Desk Agent for our prestigious downtown Sacramento property. This critical night shift role ensures seamless guest experiences during off-peak hours while maintaining hotel security and operational excellence. You'll be the first point of contact for late arrivals and emergencies, requiring exceptional problem-solving skills and a calm demeanor. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in California's capital.
Responsibilities
- Manage check-in/check-out processes for overnight guests using hotel management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Maintain security protocols and monitor surveillance systems
- Coordinate with housekeeping and maintenance departments for guest room readiness
- Process payments and manage cash drawer reconciliation
- Update guest records and communicate reservation changes
- Respond to emergency situations following established procedures
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Ability to work independently during overnight hours (10 PM - 6 AM)
- Strong problem-solving and conflict resolution skills
- Valid California driver's license (for valet duties if applicable)
- Basic first aid/CPR certification preferred
- Ability to stand for extended periods
- Fluency in English; Spanish fluency highly valued