Job Description
Join our dynamic team at Grand Hospitality Columbus and kickstart your career in the thriving hospitality industry! We're seeking enthusiastic Entry-Level Hotel Associates to deliver exceptional guest experiences across our 24/7 operations. With competitive pay, comprehensive training, and flexible shift schedules including nights/weekends, this is your perfect launchpad into hotel management, event coordination, or guest services.
Our award-winning downtown property offers growth opportunities, team-based incentives, and a supportive environment where your dedication is rewarded. Whether you're a recent graduate or career-changer, we value your potential and provide clear pathways to advancement.
Responsibilities
- Deliver outstanding guest service at front desk, concierge, or housekeeping stations
- Manage check-in/check-out procedures efficiently using hotel software
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest inquiries and complaints with professionalism and empathy
- Assist with event setup and special function coordination
- Maintain cleanliness and safety standards across all public areas
- Process payments and manage billing accurately
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- Flexible availability including nights, weekends, and holidays
- Basic computer literacy and POS system experience preferred
- Strong communication and problem-solving abilities
- Ability to stand/walk for extended periods and lift 25 lbs
- Valid driver's license (for shuttle services if applicable)
- Team player with attention to detail and guest-first mindset