Job Description
Join Kansas City's premier luxury hotel destination! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences at our downtown landmark. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in the heart of the Crossroads Arts District. Apply today to become part of our award-winning team!
Responsibilities
- Provide exceptional front desk service including check-in/check-out, reservation management, and guest inquiries
- Process payments, handle cash transactions, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Utilize property management software (Opera) to manage guest profiles and room assignments
- Resolve guest complaints promptly and maintain high satisfaction scores
- Execute upselling strategies for room upgrades and amenities
- Conduct daily audits and report operational discrepancies to management
Qualifications
- Minimum 2 years of hotel front desk or high-volume customer service experience
- Proficiency with property management systems (Opera, Delphi preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Missouri hospitality alcohol service certification
- Strong attention to detail with multitasking abilities
- Basic knowledge of Kansas City attractions and transportation
- High school diploma or equivalent; hospitality degree preferred