Job Description
Join our award-winning luxury hotel team as a Front Desk Agent and become the heart of our guest experience! We're seeking a dynamic hospitality professional to deliver exceptional service, manage seamless check-ins/check-outs, and resolve inquiries with warmth and efficiency. This is your opportunity to shine in a fast-paced environment where every interaction matters.
Responsibilities
- Manage guest registration, check-in/out processes with accuracy and efficiency
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints and elevate experiences with personalized solutions
- Process payments and maintain secure financial records
- Collaborate with housekeeping and maintenance teams for flawless operations
- Utilize PMS systems (e.g., Opera) for real-time inventory management
Qualifications
- 1+ years hospitality or customer service experience required
- Proficiency in reservation systems and basic Microsoft Office
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Virginia driver's license preferred
- Flexible availability including nights/weekends/holidays
- Basic foreign language skills (Spanish/French) a plus