Job Description
Join our award-winning team at Oceanview Hospitality Group as a Front Desk Agent in Virginia Beach! We're urgently seeking energetic professionals to deliver exceptional guest experiences during evening and overnight shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to grow their hospitality career.
As a key point of contact, you'll manage check-in/check-out processes, handle reservations, and resolve guest inquiries with professionalism and warmth. We offer competitive pay, flexible scheduling, and comprehensive training to set you up for success. Apply today and become part of Virginia Beach's premier hospitality destination!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations
- Address guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with luggage handling and provide local area recommendations
- Maintain cleanliness and organization of the front desk area
Qualifications
- Minimum 1 year customer service or hospitality experience
- Proficiency with hotel reservation systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic mathematical skills for handling cash transactions
- Valid driver's license and reliable transportation
- High school diploma or equivalent required
- Ability to stand for extended periods and lift up to 25 lbs