Job Description
Join our dynamic team at Grand Plaza Hotel in the heart of Seattle! We're urgently seeking energetic Front Desk Agents to deliver exceptional guest experiences through seamless check-ins, personalized service, and 24/7 operations. This is a high-impact role perfect for hospitality professionals who thrive in fast-paced environments and value teamwork.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Free employee parking
- Advancement opportunities within luxury hospitality
Responsibilities
- Handle guest check-ins/check-outs efficiently using PMS systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Flexible availability for 12-hour day/night shifts
- Ability to multitask in high-pressure situations
- Valid Washington State Food Handler's card preferred