Job Description
Are you a hospitality professional seeking an urgent opportunity to excel? Join The Grand Plaza Dallas as a Front Desk Agent and become the welcoming voice of our luxury establishment.
We are currently looking for a dynamic individual to join our front-of-house team. If you thrive in a fast-paced environment and possess a passion for delivering exceptional guest experiences, we invite you to apply immediately.
What We Offer:
- Competitive hourly wage ranging from $18.00 to $22.00.
- Complimentary employee meals and hotel discounts.
- Clear career advancement pathways within the hospitality industry.
- A supportive, high-energy work culture.
Responsibilities
- Greet guests warmly and professionally upon arrival and departure, ensuring a premium first impression.
- Manage the check-in and check-out process efficiently using hotel PMS software.
- Answer incoming calls and emails promptly, resolving inquiries with a solution-oriented approach.
- Handle cash transactions and balance daily reports with absolute accuracy.
- Assist guests with local recommendations, directions, and special requests to enhance their stay.
- Maintain the highest standards of cleanliness and organization in the front desk area.
Qualifications
- High school diploma or GED required; hospitality certification is a plus.
- Previous experience in front desk operations or customer service is highly preferred.
- Proficiency in Microsoft Office Suite and hotel management software.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.