Job Description
Join our award-winning team at Grand Plaza Hotel Dallas as a Front Desk Agent! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of downtown. This is your chance to grow your career in a luxury environment while enjoying competitive compensation, benefits, and a vibrant team culture. Apply today and make your mark in Dallas' thriving hospitality scene!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and optimize room assignments
- Handle guest inquiries with exceptional customer service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Resolve guest concerns promptly and professionally
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Proficiency in property management systems (Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of hospitality industry standards
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Texas Food Handler certification (or willingness to obtain)