Job Description
Welcome to the city that never sleeps! Grand Horizon Hotel & Resort is currently seeking exceptional individuals to join our dynamic team as Front Desk Agents. We are offering immediate start dates for candidates who are ready to deliver world-class hospitality.
As a premier destination in the entertainment capital of the world, we pride ourselves on creating memorable experiences for every guest who walks through our doors. If you have a passion for service, a positive attitude, and a desire to grow within the hospitality industry, this is the opportunity for you.
Why Join Us?
• Competitive hourly wage
• Employee discounts on dining and amenities
• Comprehensive training program
• Opportunities for career advancement
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the check-in and check-out process efficiently, including handling payments and issuing room keys.
- Answer incoming calls and route them appropriately or take detailed messages.
- Address guest inquiries, complaints, and requests promptly and professionally.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with concierge services and provide local recommendations to guests.
- Ensure all guest data is accurately entered into the property management system.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in a hotel front desk or customer service role is preferred but not required.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management software.
- Ability to work flexible shifts, including weekends and holidays.
- Professional appearance and grooming standards.
- Ability to stand for extended periods.