Job Description
Join our award-winning team at Grand Hotel Nashville as a Front Desk Agent! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in Music City's vibrant downtown. If you thrive in fast-paced environments and take pride in creating memorable stays, this is your moment to shine.
As the first point of contact for our international guests, you'll embody Southern hospitality while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of Nashville's most iconic hotels.
Responsibilities
- Manage efficient guest check-in/check-out processes using Opera property management system
- Handle guest inquiries and resolve complaints with empathy and professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain security protocols and safeguard guest information
- Train new agents on hotel procedures and service standards
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency with PMS systems (Opera/Simphony preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Nashville attractions and transportation options
- High school diploma or equivalent; hospitality certification a plus
- Valid Tennessee driver's license (for occasional airport shuttle duties)