Job Description
Join our award-winning team at Pacific Coast Hotels as a Front Desk Agent in sunny San Diego! We're urgently seeking charismatic professionals to create unforgettable guest experiences in our downtown harborfront property. This is your chance to grow in hospitality while enjoying competitive pay, comprehensive benefits, and a vibrant work culture in America's Finest City.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage room reservations and optimize occupancy rates through strategic upselling
- Resolve guest inquiries and complaints with professionalism and discretion
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Utilize property management systems (Opera/PMS) to track guest preferences
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in PMS systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid California driver's license (for airport shuttle duties)
- Spanish fluency highly preferred
- Ability to stand for extended periods and lift up to 25 lbs
- High school diploma or equivalent required