Job Description
Join our dynamic team at Grand Plaza Hotel Austin as a Part-Time Front Desk Agent! We're seeking a customer-focused professional to create memorable guest experiences in the heart of downtown Austin. This role offers flexible shift work perfect for students or professionals seeking work-life balance. Enjoy our competitive hourly rate, employee discounts, and vibrant team culture in one of America's most exciting cities.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries via phone, email, and in-person with exceptional service
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance departments for guest requests
- Utilize property management software (e.g., Opera) to manage daily operations
- Uphold brand standards through meticulous attention to detail
- Assist with VIP guest services and special event coordination
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in Microsoft Office and property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Valid Texas driver's license (if required for errands)
- Bilingual (English/Spanish) highly desirable
- Basic math and cash handling accuracy