Job Description
Join our award-winning team at Luxury Fort Worth Hotel, where exceptional service meets Southern charm. As a Front Desk Agent, you'll be the heart of our guest experience, delivering personalized hospitality that creates lasting memories. We offer competitive compensation, comprehensive benefits, and a vibrant work environment in the heart of Fort Worth's cultural district. If you're passionate about creating extraordinary moments and thrive in fast-paced settings, apply today to start your career journey with us!
Responsibilities
- Deliver exceptional guest service through check-in/out procedures with efficiency and warmth
- Manage room reservations, billing inquiries, and guest requests with precision
- Maintain accurate guest profiles and communication across departments
- Resolve guest concerns promptly while maintaining brand standards
- Process payments and maintain accurate cash handling procedures
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems to optimize occupancy and revenue
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Proficiency in property management systems (Opera, Opera Cloud)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Basic knowledge of Fort Worth attractions and local services
- Valid Texas driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required