Job Description
Immediate opening for Front Desk Agents at our premium downtown Seattle hotel! We're seeking energetic professionals to deliver exceptional guest experiences in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and flexible shift schedules including evenings, weekends, and holidays. Join our award-winning team and grow your hospitality career in the heart of Seattle.
Responsibilities
- Check in/out guests with speed and precision while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with exceptional service standards
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Upsell hotel amenities, dining packages, and local attractions to maximize revenue
- Maintain security protocols for guest safety and property protection
- Operate property management systems (Opera) and communication tools
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency with PMS systems (Opera/Micros) and Microsoft Office Suite
- Exceptional communication skills with fluency in English
- Ability to multitask in high-pressure situations with attention to detail
- Flexible availability for rotating shifts (days, nights, weekends, holidays)
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Basic math skills and cash handling experience
- Positive attitude and professional appearance