Job Description
Are you passionate about creating unforgettable guest experiences? The Luxury Stays Group is currently seeking a dynamic and professional Front Desk Agent to join our award-winning team in Jacksonville, Florida. We are experiencing rapid growth and have urgent openings for individuals who thrive in a fast-paced, service-oriented environment.
As a key member of our hospitality team, you will be the face of our brand, ensuring every guest feels welcomed, valued, and comfortable from the moment they arrive. If you are looking for a career in a prestigious hotel environment with competitive benefits and growth opportunities, we want to hear from you.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous employee discount on hotel stays and dining.
- Free parking and uniform provided.
- Clear pathway for career advancement within the company.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival, check them in efficiently, and ensure a smooth departure process while maintaining a high standard of hospitality.
- Reservations: Manage incoming reservation calls and online bookings, updating the property management system accurately and in real-time.
- Lobby Management: Maintain a pristine and organized lobby area, ensuring all public spaces are clean, welcoming, and well-stocked with amenities.
- Concierge Services: Provide local recommendations and assist guests with transportation, dining reservations, and special requests to enhance their stay.
- Administrative Duties: Handle cash transactions, process payments, and prepare daily reports for management.
- Security Compliance: Adhere to all safety and security protocols, including verifying guest identities and reporting any suspicious activity.
Qualifications
- Education: High school diploma or GED required; previous hospitality or customer service experience is preferred.
- Communication: Excellent verbal and written communication skills with a professional and friendly demeanor.
- Computer Skills: Proficiency in property management systems (PMS) and basic computer operations.
- Availability: Flexibility to work varying shifts, including weekends, holidays, and evenings.
- Physical Requirements: Ability to stand for extended periods and lift moderate weights (up to 20 lbs).
- Professionalism: Ability to remain calm under pressure and handle challenging situations with grace and efficiency.