Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking enthusiastic, guest-focused individuals to create unforgettable experiences at our premier Virginia location. This entry-level role is your gateway to a thriving hospitality career with competitive benefits, growth opportunities, and a dynamic work environment. If you're passionate about service excellence and ready to kickstart your hotel career, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out experiences using hotel management systems
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and coordinate with housekeeping/management teams
- Process payments, handle cash transactions, and maintain accurate financial records
- Act as hotel ambassador by providing local recommendations and promoting amenities
- Maintain cleanliness and organization of front desk area
- Collaborate with security team during emergency situations
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- 0-2 years customer service or hospitality experience
- Proficiency in hotel property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Microsoft Office Suite
- Valid driver's license (for local errands)
- Flexible availability including nights/weekends/holidays