Job Description
We are seeking a dedicated and charismatic Front Desk Agent to join our award-winning team at the premier Horizon Hotel in Virginia Beach. As a leader in hospitality, we pride ourselves on delivering exceptional guest experiences and creating a welcoming environment for travelers from around the globe.
In this role, you will be the face of our brand, managing check-ins, resolving guest inquiries, and ensuring a seamless stay for every visitor. If you have a passion for service and thrive in a fast-paced environment, we want to meet you.
Why Join Us?
- Competitive hourly wage ($16 - $22/hr)
- Comprehensive health, dental, and vision insurance
- Employee discount on hotel stays and dining
- Opportunities for career advancement within the hospitality industry
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the check-in and check-out process efficiently, including handling payments and processing reservations.
- Answer incoming calls and emails promptly, addressing guest inquiries regarding amenities, directions, and local attractions.
- Handle guest complaints or special requests with patience, empathy, and professionalism to ensure high satisfaction levels.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance staff to ensure room readiness and address maintenance issues promptly.
- Assist in training new staff members and adhering to all hotel policies and safety procedures.
Qualifications
- High school diploma or GED required; additional hospitality education is a plus.
- Previous experience in front desk operations or customer service is preferred but not mandatory for enthusiastic candidates.
- Strong verbal communication skills with a friendly and professional demeanor.
- Proficiency in Microsoft Office Suite and hotel Property Management Systems (PMS).
- Ability to multitask effectively in a fast-paced, high-volume environment.
- Flexibility to work various shifts, including weekends, nights, and holidays.