Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking enthusiastic individuals to deliver exceptional service during weekend shifts. No prior experience required—just a passion for hospitality and a commitment to excellence. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in a vibrant downtown Columbus location.
Responsibilities
- Warmly greet and assist guests with check-in/check-out processes
- Manage reservations and handle billing inquiries accurately
- Resolve guest concerns promptly with a solution-oriented mindset
- Maintain a clean, organized lobby and front desk area
- Collaborate with housekeeping and maintenance teams
- Utilize hotel management software efficiently
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work weekends and holidays
- Basic computer proficiency
- Attention to detail and multitasking ability
- Positive attitude and customer-focused mindset
- No experience necessary—comprehensive training provided