Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Horizon Hotels Phoenix! We're urgently seeking energetic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. This full-time position offers competitive pay, comprehensive benefits, and career growth opportunities in one of America's most dynamic cities.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries with exceptional customer service and problem-solving skills
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate hotel management systems (PMS) and communication tools
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain cleanliness and professional appearance of the front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and interpersonal skills
- Proficiency with hotel management software (Opera, Fidelio, etc.)
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling skills
- Professional appearance and positive attitude
- High school diploma or equivalent required